FAQ and Troubleshooting
Short answers to the questions players ask most: connection drops, the launcher, slow phones, full bags, missions that will not start and where to report bugs.
Updated 2026-11-10faqtroubleshootinghelpconnectionperformance
Quick answers to common problems, each with a link to the page that has the details.
Connection and starting the game
The game says "Reconnecting..." or "Connection lost"
On web and mobile, wait. The game keeps your world on screen, signs in again in the background and puts you back with the same character. Chat lines and bag moves made while offline are sent when you are back. If the tab reloaded, opening it again within 5 minutes takes you straight back in. On desktop, log in again; your character is saved where it was. See Smoother Multiplayer.
The site asks me to sign in again
Your site session has ended. Go back to fusionfall.org, press Play Now and sign in. See Play on Web.
My desktop game says I need the new launcher
An old desktop install shows a message pointing to the new launcher and then disconnects. Download the installer from fusionfall.org once and press Play. From then on the launcher keeps itself and the game up to date. See Launcher and Updates.
Should I use DirectX 12 or DirectX 9?
Leave the launcher's Renderer on Automatic. It uses DirectX 12 when your PC supports it and DirectX 9 when it does not. If the game closes during startup twice in a row on DirectX 12, the launcher switches your next Play to DirectX 9 by itself. DirectX 12 needs Windows 10 version 2004 or later. Comic Print only works on DirectX 12.
The desktop game will not start or closes by itself
Press Repair files in the launcher, update your graphics driver, and try DirectX 9 if it keeps closing. If your antivirus moved a game file, allow the game folder and repair again. See Play on Desktop.
How do I check my ping?
Type /ping in chat. The game answers with a line like "[PING] Your ping: 85 ms" and your recent average. Wait about three seconds between checks. A high number shows up as late hits and late loot; a wired or more stable connection helps more than anything in the settings.
Can I use one character on desktop, web and phone?
Yes. Your account, characters and items are the same everywhere. Settings are saved per device. See Desktop, Web and Mobile Differences.
Phones and performance
The game is slow or closes on my phone
- Pick Low on the GRAPHICS page.
- Leave Pixelmon off (MENU, PIXELMON: OFF).
- Close other tabs and apps before you play.
- Reload the page after a long session. You come back to the same character.
If the game closes twice in a row while starting, it opens once with Safe graphics and offers Low. See Play on Mobile.
The ground turns black on my iPhone
This was fixed in the mobile update of September 29, 2026. If you still see it, reload the page so your phone gets the current version.
The game stutters on my computer
Lower DETAIL LEVEL one step. On desktop, set RENDER SCALE to 100% and MSAA to 4x or 2x. See Graphics Options and Settings Worth Knowing.
Why can I not find first person, Frostfall Basin or SoulSilver?
Ultra First Person works on desktop and in desktop browsers, not on phones. Frostfall Basin, SoulSilver and the Comic Print style are desktop only.
Bag, mail and items
My bag is full. Did I lose my reward?
Usually not:
- Monster bonus drops and crates you win go to your in-game mail (press P).
- A crate in your bag will not open until there is room. You keep it.
- An item reward from a mission needs a free slot; the mission waits in your journal until you make room.
- Ultra rewards wait in an Ultra Reward C.R.A.T.E. or behind CLAIM REWARDS in the ULTRA tab.
See Banks and Storage and Trading, Mail and Player Stores.
A vehicle I bought disappeared
Since September 30, 2026 vehicles are permanent. Vehicles lost to the old seven-day bug were mailed back to their owners, so check your mail. See Vehicle Shops.
I cannot equip a gilded Feast item
The five gilded Gravy Gobbler items can be worn only by characters with an active FusionFall Ultra membership. Anyone can keep, trade and preview them. See Gilded Feast Items.
My Ultra perks or rewards are not showing
Perks switch on within about a minute of a membership starting. If they have not, log out and back in. Items that did not fit in your bag are delivered with CLAIM REWARDS on the PERKS page of the ULTRA tab. Only the first four characters you log in with as a member get the reward items. See FusionFall Ultra.
Missions and progress
A mission will not start
"You cannot take that mission right now" means one of three things: your level is too low, you have not finished an earlier mission in the chain, or it is a guide mission for a different guide. If your journal is full (nine missions, at most eight world missions), finish or delete one. See Missions.
Where is my nano mission?
It starts by itself when your Fusion Matter bar reaches the amount for the next level. If your journal is full, it starts as soon as you free a slot. You also need the nano before it. At level 4 in the Future, your level 5 nano mission starts only after you travel to the Past. See Nano Missions.
How do I get to the Past?
Reach level 4 with Eduardo, then press the Time Machine button next to the minimap and choose a guide in the Time Lab. If the button cannot reach you, walk out of the lair or instance first. See The Past and the Future.
Can I go back to the Future?
Only with FusionFall Ultra, through the PAST / FUTURE control in the ULTRA tab. See Ultra Time Travel.
How do I skip the tutorial?
Press ~ on desktop (outside cutscenes), Esc on web, or tap SKIP TUTORIAL on mobile.
My character is stuck in scenery
Type /warpaway and stand still. After 10 seconds you are moved to the nearest Resurrect 'Em. See Chat Commands.
A player or object near me did not appear
Type /refresh to load the area and the characters around you again.
Modes and features
I am stuck in a Showdown match
Type /leave, or press LEAVE MATCH (on mobile, tap it twice). It works in a match, on the bench, while spectating and in the queue. See Peach Creek Showdown.
Pixelmon is not showing
On phones and tablets Pixelmon starts off: tap MENU, then PIXELMON: ON. Elsewhere, check the Pixelmon switch on the GAME UI tab, since the opt-out is saved per character. On desktop the launcher's Install Pixelmon box must be ticked. Pixelmon is also switched off inside the Showdown arena. See Pixelmon.
Voice chat is not working
Voice chat is off until you set ENABLE VOICE CHAT to On. Check the microphone, hold the push-to-talk key (Right Ctrl by default), and in a browser allow microphone access. If you hear nobody, raise VOICE CHAT VOLUME and move closer. Phones can listen but not speak. See Voice Chat.
Nobody's mouth moves when they talk
Talking Faces follows voice chat, so voice chat must be on and the speaker must be in range and not muted. Then check TALKING FACES on the GAME UI tab. See Talking Faces and Lip Sync.
Where is the Block Zone?
It is a desktop add-on. Tick Install Everblock in the launcher and press Play, then use BLOCK ZONE in the game menu or type /everblock from the Past. See Block Zone.
Where did the Halloween night go?
Since the end of October 2026 the daytime sky is the default. You can switch the night back on while the setting is shown. See Halloween.
Getting help
Where do I report a bug?
Use the community Discord linked from fusionfall.org. Say which platform you play on (desktop, web or mobile), where you were, what you did and what happened, with a screenshot if you can. On desktop, the launcher's Checks and logs line and the crash report window help too.
